Library
Methods & tools for an AI that serves people
An author's library — my own methods for governing AI from the human side, published here as I build them. Free, and made to be used today.
This is a personal library: the methods here are my own work, collected and published as I develop them. Where a guide draws on someone else's work, I say so — everything else is mine. Each one takes a single piece of the problem — how to judge an AI service, how to describe one, how to keep it accountable — and turns it into something you can use today. Built from twenty years of standards, quality assessment, and civic control, now applied to AI. New methods added regularly.
For business owners adopting AI
Your Company's AI Through the Customer's Eyes
For entrepreneursMIT found 95% of generative-AI pilots produce zero results — and it's rarely the AI that fails. It's the customers who don't accept it. This guide is written in the voice of your most demanding customer: five requests, a sample AI Service Passport, and a final checklist.
Read & download · 42 pages →For customers dealing with company AI
Demand the AI Receipt
For consumersCompanies are wiring AI into sales, pricing, and support faster than any rulebook can keep up. This guide hands you, the consumer, three concrete demands that put you back in control — the AI Receipt, the AI Service Passport, and Public AI Rules — with a ready-to-send message at the end of every chapter.
Read & download · 32 pages →AI Service Governance
Start with Your Services
You can't digitize chaos. A practical 7-step method for putting your services in order first, then putting AI safely inside them — built around a ready-to-use AI Service Passport.
Read & download · 14 pages →EU AI Act · Customer Disclosure
AI Transparency Kit
From 2 August 2026, the EU AI Act requires businesses to tell customers when they're talking to AI. This kit gives you ready-to-use templates — badges, emails, FAQs, rights cards, and 'AI Works Here' badges — to make that message feel like care, not a legal notice.
Read & download · 16 slides →Governance from the consumer side
Consumer Control of AI
A practical method — plus a ready-to-use assessment card — for judging any AI service from the customer's side of the counter.
Read & download · 10 pages →
About the author
Sergei Ponomarev, PhD — founder of aibusiness.vc and a specialist in assessing service quality from the consumer's side. Twenty years across e-government, standards, nationwide quality monitoring, independent assessment and mystery shopping — now applied to AI. I help companies adopt artificial intelligence in the interests of their consumers.
I'm building a library of such practices and I'm open to any kind of collaboration — I'd be glad to hear your feedback, compare notes, or work together.