Tools/Best For/Customer Support Teams

Best AI Tools for Customer Support Teams

AI tools for faster response times, automated tickets, and happier customers.

25 tools reviewed

Chatbots & Agents

C

ChatGPT

Free tier — $20/mo Plus — $200/mo Pro

OpenAI's conversational AI for writing, analysis, coding, research, and general-purpose task assistance.

Broadest general capability with GPT-4o, plugins, DALL-E image gen, and code interpreterReview →
C

Claude

Free tier — $20/mo Pro — $100/mo Max

Anthropic's AI assistant excelling at long-form writing, structured reasoning, and careful analysis.

200K context window and strong structured reasoning for complex business tasksReview →
P

Perplexity AI

Free tier — $20/mo Pro

AI-powered search engine that provides sourced answers with citations from the web in real time.

Real-time web search with inline source citations for every answerReview →
C

Character.AI

Free tier — $9.99/mo c.ai+

Platform for creating and chatting with customizable AI characters for entertainment, roleplay, and learning.

User-created AI characters with distinct personalities for interactive conversationsReview →
C

CustomGPT

Free trial — $99/mo Standard

Build custom ChatGPT-powered chatbots trained on your own business data for customer support and sales.

No-code chatbot builder trained on your documents, website, and knowledge baseReview →
I

Intercom Fin

From $0.99/resolution

AI customer service agent that resolves support queries using your knowledge base

Pay-per-resolution pricing with handoff to human agents for complex issuesReview →
V

Voiceflow

Freemium ($60/mo)

Platform for designing, building, and deploying conversational AI agents

Visual drag-and-drop conversation flow builder with LLM integrationReview →
C

Chatbase

Freemium ($19/mo)

Build custom AI chatbots trained on your data for website customer support

Train a chatbot on your website content and documents in minutesReview →
C

Coze

Free

AI bot development platform for creating and deploying chatbots across messaging platforms

Multi-platform deployment to Discord, Telegram, Slack and websites from one buildReview →
S

Stack AI

Freemium ($199/mo)

No-code platform for building AI workflows and deploying LLM-powered applications

Visual workflow builder connecting LLMs, databases, and APIs without codeReview →
R

Relevance AI

Freemium ($19/mo)

AI workforce platform for building and managing autonomous AI agents for business tasks

Multi-agent orchestration where AI agents collaborate on complex business processesReview →
D

Dify

Freemium ($59/mo)

Open-source LLM app development platform for building AI chatbots and agents

Open-source with RAG pipeline, agent framework, and visual prompt orchestrationReview →
S

Synthflow

From $29/mo

No-code AI voice agent builder for phone calls with human-like conversations

AI phone agents that handle inbound and outbound calls with natural conversationReview →
T

Tidio AI

Free / From $29/mo

AI customer service chatbot platform with Lyro AI that resolves up to 70% of customer queries automatically.

Lyro AI agent that learns from your FAQ and support content to answer questionsReview →

Customer Support

Z

Zendesk AI

From $55/agent/mo

AI-powered customer service suite with automated ticket routing, summarization, and responses

Pre-trained on billions of support interactions for instant deployment without trainingReview →
F

Freshdesk Freddy AI

Included with Freshdesk plans

AI assistant for Freshworks that automates ticket resolution and agent assistance

AI copilot that suggests responses, summarizes tickets, and auto-categorizes issuesReview →
A

Ada

Custom pricing

AI-first customer service automation platform that resolves inquiries without human agents

Reasoning engine that handles complex multi-step customer inquiries autonomouslyReview →
F

Forethought

Custom pricing

AI platform for customer support that predicts, prioritizes, and resolves tickets automatically

AI triage that predicts ticket intent and routes to the right team with suggested solutionsReview →
T

Tidio

Freemium ($29/mo)

AI customer service platform with chatbot, live chat, and help desk for small businesses

Lyro AI chatbot that learns from your FAQ content and resolves queries instantlyReview →
Y

Yuma AI

From $350/mo

AI agent for e-commerce customer service that automates ticket responses in help desks

Pre-trained on e-commerce workflows for order tracking, returns, and product questionsReview →
A

Ada

Custom pricing

AI-powered customer service automation platform that resolves complex inquiries across all channels without human agents.

AI agent that resolves 70%+ of support inquiries autonomously across channelsReview →
A

Assembled

Custom pricing

AI-powered workforce management platform for support teams that forecasts volume and optimizes agent scheduling.

AI forecasting that predicts ticket volume with 95%+ accuracy for optimal staffingReview →
S

Sierra

Custom pricing

Conversational AI platform that creates brand-specific AI agents for customer experience across all touchpoints.

AI agents that embody brand voice and handle complex actions like order changes and refundsReview →
T

Talkdesk AI

From $85/user/mo

AI-powered contact center platform with virtual agents, agent assist, and AI-driven quality management.

AI that coaches agents in real-time and automates post-call summarizationReview →
N

NICE CXone Mpower

Custom pricing

AI-powered CX platform with proactive AI agents that handle customer interactions across all channels autonomously.

Enlighten AI that analyzes every interaction for sentiment, intent, and complianceReview →