# Freshdesk Freddy AI — Agent Card

AI assistant for Freshworks that automates ticket resolution and agent assistance

## Identity

- **Name:** Freshdesk Freddy AI
- **Website:** https://freshworks.com/freddy-ai
- **Category:** Customer Support
- **Card source:** public
- **Last updated:** 2026-08-04

## What is offered

| Offering | What it is | Who it is for | Pricing |
| --- | --- | --- | --- |
| Freshdesk Freddy AI | AI copilot that suggests responses, summarizes tickets, and auto-categorizes issues | Support teams using Freshworks | Included with Freshdesk plans |

## Verifiable facts

Each statement below can be checked against the website above.

- Listed in the AI Business tools directory under "Customer Support".
- Positioned for: Support teams using Freshworks.
- Publicly stated pricing model: Included with Freshdesk plans.

## Reaching a human

Not stated on the card.

## AI in customer service

Not stated on the card.

## About this card

Assembled by AI Business from publicly available information. The organisation has not reviewed it — details may be incomplete.

Card format by AI Business (https://aibusiness.vc). Canonical copy: https://aibusiness.vc/tools/directory/freshdesk-freddy/card.md